Mission, Vision and Core Values

Our Mission is to enable life-changing mentoring relationships to ignite the power and potential of young people.
Our Vision is that all young people realize their full potential
Our Core Values are:
• We Champion Potential
• Every Connection Counts
• Showing Up Matters

Big Sisters of BC Lower Mainland ( is a non-profit society and proud member agency of Big Brothers Big Sisters of Canada Federation. We are committed to enhancing the confidence, self-esteem, and well-being of female, female-identifying, non-binary, gender fluid, transgender, and Two Spirit youth. Big Sisters of BC Lower Mainland is a leader in mentoring youth and providing ongoing support through a variety of engaging programs. Our organization is committed to diversity and inclusion and we encourage applications from those who identify as Indigenous, a person of colour, 2SLGBTQIA+, a person with a disability, or member of another community that experiences additional barriers. Join us and make a positive difference in the lives of others in the community.

Why it’s great to work with us:

Big Sisters is a friendly, inclusive, and committed team. We offer competitive total compensation packages including a hybrid work environment, a shortened work week (35 hours per week) and flexible scheduling, and paid time off that includes up to fifteen vacation days, up to fifteen wellbeing days, and up to three personal days in the first year of employment. Additionally, we provide a generous health care and extended benefits package, including prescription drugs and dental coverage, a professional development allocation, and various learning opportunities.

Is this you?

You are an energetic, responsible, and positive person with a strong commitment to our mission. You are passionate about mentoring girls, non-binary youth, and transgender youth who are looking for support from an additional caring and trusted adult in their lives. You take pride in building strong client relationships and supporting each match so they can work towards helping the Mentee achieve their goals and boost their self-esteem. You have strong case management skills and understand the importance of ensuring safe and healthy mentoring relationships between volunteer mentors and our Mentees (ages 7-17).

Position Summary:

The Mentoring Coordinator initiates, facilitates, supports, and monitors the mentoring relationship between a youth (the “Little” or “Mentee”) in need of academic support and an adult volunteer (the “Big Sister” or “Mentor” ). Recruiting, interviewing, screening, training, and supporting volunteers, as well as ongoing record keeping via database management, are key components of this position.

What you will be doing:

Case Management
• Conducts intakes with potential Littles / Mentees and their parent(s) / guardian(s) – explains the program, prepares case histories, assesses child and family needs and strengths, refers families to additional programs and resources as appropriate / necessary
• Interviews Big Sister Volunteer applicants; provides assessment on suitability for the program; conducts training and orientation sessions for approved volunteers; manages and documents volunteer correspondence
• In accordance with Big Brothers Big Sisters’ National Standards, maintains ongoing contact with the Big Sister Volunteer and Little / Mentee (and their family) to ensure a supported, successful, and culturally responsive & appropriate match;
• Monitors each match with particular attention to Little / Mentee’s physical, mental, and emotional safety & wellbeing
• Develops and implements appropriate match support strategies as necessary (increased levels of monitoring & support, connections to additional resources, etc.)

Database / Client Records Management
• Ensures client and volunteer files are accurate and up to date
• Documents interviews, check-ins, conversations, emails, etc. with mentoring matches and produces written summaries, assessments, and reports
• Maintains security and confidentiality of child / youth / volunteer information in accordance with Agency policies and FOIPPA regulations

Program Operations
• Participates in the organization of, and offers suggestions on, agency activities, special events, scholarship applications, camps and workshops
• Works to ensure the appropriate support of program participants within the constraints of agency resources
• Participates in evaluating the effectiveness and efficiency of the program and provides suggestions to modify programs and procedures
• Participates in ongoing trainings related to child & youth safety and wellbeing, JEDI implementation, anti-racism education, etc., as required

Community Outreach
• Acts as a liaison between the Agency and youth workers at other community organizations, schools, government ministries, municipalities, and ethno-cultural groups as requested
• Establishes and maintains a professional network of contacts at youth-serving agencies throughout our service area
• Maintains a thorough knowledge of community resources to meet client needs
• Attends and participates in community events such as volunteer recruitment fairs, sector development events, funder events, as required

What you bring:

Experience & Education
• Minimum 2-year post-secondary diploma with related work experience (required) or a bachelor’s degree in social sciences or humanities (preferred)
• 1 to 3 years direct program delivery experience working with children and families, ideally in a not-for-profit social services organization
• Demonstrated knowledge of community-based programs and provincial support systems for youth & families is preferred
• An equivalent combination of experience & education will be considered, however, a minimum 2-year diploma is mandated by our National Standards

Other Knowledge / Skills / Abilities / Training
• A clear criminal records check, including vulnerable sector (Big Sisters will reimburse the cost of obtaining a CRC if candidate does not have a recent one)
• Computer literate, experience with databases such as Microsoft Dynamics as strong asset
• Additional language(s) an asset
• A valid driver’s license and access to a reliable vehicle is an asset

What we offer:

• An opportunity to do meaningful work and make a positive impact in the community
• A supportive, positive and engaging work environment and commitment to work/life balance for employees
• A hybrid work environment – two mandated days per week in office, the option to work the balance of days at home if desired
• An annual salary of $48,000

If this position sounds like you, please let us know why by submitting your resume and cover letter to using the subject line: Big Sister Mentoring Coordinator

Applications will be reviewed as they are received; this posting will close without notice when the position is filled.